Inside the guest guide
The guide is organised around what a guest is most likely to need at each stage.
01A calm arrival before the guest needs to ask.
How this helps
Guests find directions, parking and a clear step-by-step entry guide in one place. An early check-in request can be offered at the moment it is most useful.
For hosts: fewer arrival messages · a smoother first impression · an opportunity to offer early accessWhat guests can access
Car parking→Location & directions→Entry guide→Request early check-in→
02Every property answer, ready when it is needed.
How this helps
Wi-Fi, heating, appliances and house guidance are easy to find. Guests can answer everyday questions independently while urgent support remains reassuringly visible.
For hosts: less repetitive support · fewer avoidable issues · guests feel confidently looked afterWhat guests can access
Connect to Wi-Fi→Property guide→Heating & ventilation→Help & emergencies→
03A trusted local guide in every guest’s pocket.
How this helps
Guests are guided towards hand-picked coffee, dining and neighbourhood favourites rather than a generic list, making the stay feel considered and locally connected.
For hosts: a more memorable stay · stronger reviews · curated partner opportunitiesWhat guests can access
Coffee→Brunch→Lunch & dinner→Drinks & hidden gems→
04Relevant extras offered without a sales message.
How this helps
Late checkout, welcome collections, additional cleans and fresh linen are presented naturally within the guide. Guests can choose when interested, without repeated sales messages.
For hosts: thoughtful incremental revenue · better-timed offers · no awkward upsellingWhat guests can access
Late checkout→Welcome collections→Mid-stay cleaning→Clean & linens→The Concierge · standalone packages
Choose the setup that suits your property. Every package brings together your guest guide, local recommendations and opportunities to offer thoughtful extras.
A personal welcome, on every guest’s phone.
Plus £29 per month per property
Thoughtful hosting, right there in the home.
Plus £29 per month per property
Your identity. The PGC guest experience.
Plus £29 per month per property
Unlimited updates to your property information, plus ongoing Concierge support.
Your £29 monthly subscription starts when your Concierge goes live. The first month is charged separately from setup. Branding customises the idle screen and footer logo; the main Concierge design stays consistent.
The Concierge service remains included with ongoing PGC property management. The packages above are for standalone clients. Setup fees may apply.
More from every stay
Arrival details, property guidance and local favourites in one simple guide — giving guests confidence and you fewer everyday questions.
Turn thoughtful extras into additional revenue with early check-in, late checkout, welcome collections and mid-stay cleans, tailored to your property.
Availability and income depend on the extras offered, promotions and guest uptake.
Add The Concierge to your property