Inside the guest guide
Help for every
moment of the stay.
The guide is organised around what a guest is most likely to need at each stage.
01I’m Arriving
A calm arrival before the guest needs to ask.
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I’m Arriving
A calm arrival before the guest needs to ask.
How this helps
Guests find directions, parking and a clear step-by-step entry guide in one place. An early check-in request can be offered at the moment it is most useful.
For hosts: fewer arrival messages · a smoother first impression · an opportunity to offer early accessWhat guests can access
Car parking→Location & directions→Entry guide→Request early check-in→
02I’m Settled In
Every property answer, ready when it is needed.
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I’m Settled In
Every property answer, ready when it is needed.
How this helps
Wi-Fi, heating, appliances and house guidance are easy to find. Guests can answer everyday questions independently while urgent support remains reassuringly visible.
For hosts: less repetitive support · fewer avoidable issues · guests feel confidently looked afterWhat guests can access
Connect to Wi-Fi→Property guide→Heating & ventilation→Help & emergencies→
03Explore the Area
A trusted local guide in every guest’s pocket.
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Explore the Area
A trusted local guide in every guest’s pocket.
How this helps
Guests are guided towards hand-picked coffee, dining and neighbourhood favourites rather than a generic list, making the stay feel considered and locally connected.
For hosts: a more memorable stay · stronger reviews · curated partner opportunitiesWhat guests can access
Coffee→Brunch→Lunch & dinner→Drinks & hidden gems→
04Enhance My Stay
Relevant extras offered without a sales message.
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Enhance My Stay
Relevant extras offered without a sales message.
How this helps
Late checkout, welcome collections, additional cleans and fresh linen are presented naturally within the guide. Guests can choose when interested, without repeated sales messages.
For hosts: thoughtful incremental revenue · better-timed offers · no awkward upsellingWhat guests can access
Late checkout→Welcome collections→Mid-stay cleaning→Clean & linens→What is The Concierge?
One simple guide.
Every part of the stay.
The Concierge brings arrival details, property guidance, local recommendations, guest support and optional enhancements into one beautifully presented digital guide.
Guests receive clearer information and greater independence. Hosts spend less time answering repeated questions while retaining a visible, professional presence throughout every stay.
The result
Easy for guests.
Quietly powerful for hosts.
More hospitality, with fewer repeated messages. Every Concierge is shaped around the property, the local area and the host’s chosen enhancements. Guests feel guided rather than managed, while useful extras become part of the experience—not a stream of sales messages.
Add The Concierge to your property →