This policy explains how PGC Host & Home ("PGC", "we", "us" or "our") handles personal information when you visit this website, make an enquiry or communicate with us. PGC Host & Home is the controller of that information for UK data protection law.
1. How to contact us
Questions about this policy, requests concerning your information and privacy complaints can be sent to pgc.hostandhome@hotmail.com.
2. Information we collect
We may collect:
- identity and contact information, including your name, email address and telephone number;
- property and enquiry information, including location, property type, bedroom count, portfolio information, budget, timing, support required and anything you include in free-text fields;
- our correspondence with you and records of proposals or services discussed;
- limited technical and usage information created when you access the website, such as IP address, browser information, request logs and security events.
Please do not include unnecessary sensitive information in an enquiry form.
3. How and why we use it
We do not use enquiry information for automated decision-making or profiling that produces legal or similarly significant effects.
4. Who receives your information
We may share information only where needed with website hosting, IT, email delivery and professional advisers; with suppliers or contractors involved in a service you request; with payment, accounting or property-management providers where relevant; and with regulators, courts, law enforcement or other parties when required by law or to protect legal rights. Our current website infrastructure includes Cloudflare for hosting and Resend for delivery of website enquiries.
We do not sell your personal information.
5. International transfers
Some service providers may process information outside the UK. Where UK law requires it, we use an adequacy regulation or approved contractual safeguards and supplementary measures. You may contact us for more information about the safeguards relevant to your information.
6. How long we keep information
We normally keep unsuccessful or inactive enquiry records for up to 24 months after the last meaningful contact. If you become a client, we normally retain contract, transaction and related correspondence records for up to six years after the relationship ends, or longer where law, tax rules, insurance requirements or a dispute requires it. Routine website security logs are kept only as long as reasonably necessary for security and troubleshooting. We securely delete or anonymise information when it is no longer needed.
7. Cookies and similar technology
The website uses Cloudflare’s privacy-focused analytics to understand page traffic and non-personal interactions such as service interest and enquiry completion. PGC does not send names, email addresses, telephone numbers or enquiry contents to analytics. The current website does not use advertising analytics cookies. Our hosting provider may also use strictly necessary technology and process connection data to deliver and protect the site. If non-essential cookies are introduced, we will update this policy and request consent where required.
8. Your rights
Depending on the circumstances, UK data protection law may give you rights to access your information; correct inaccurate information; request erasure; restrict processing; receive certain information in a portable format; object to processing based on legitimate interests or to direct marketing; and withdraw consent at any time without affecting earlier lawful processing.
Your right to object: you may object at any time to use of your information for direct marketing. You may also object to processing based on legitimate interests; we will stop unless we have compelling lawful reasons to continue or the processing is needed for legal claims.
To exercise a right, email us using the address above. We may need to verify your identity. There is normally no charge.
9. Complaints
Please contact us first so we can try to resolve your concern. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority, at ico.org.uk/make-a-complaint or by telephone on 0303 123 1113.
10. Security, other websites and changes
We use proportionate organisational and technical measures intended to protect personal information, but no online service can be guaranteed completely secure. Links to third-party websites are governed by those parties’ own privacy information. We may update this policy as our services or legal obligations change; the date above shows the latest revision.